Clinic Information
Everything you need to know about fees, appointments, prescriptions, results and how our clinic operates.
BULK BILLING Changes — 1st November 2025
Notice to Our Valued Patients — We're pleased to announce that in light of recent changes to Medicare bulk billing incentives, our clinic will now be Bulk billing all Medicare-eligible consultations for patients with an active Medicare card.
This does not include non-Medicare eligible items like travel vaccines and iron infusions. This means there will be no out-of-pocket cost for standard consultations and procedures covered under Medicare.
Please note that this arrangement will remain in place as long as Medicare continues to index the rebates and incentives to reflect the rising costs of providing quality healthcare services.
We appreciate your continued trust and support as we strive to make healthcare more accessible for our community.
Non Medicare Card Holders — Private Fees
Non Medicare card holders will be billed at our private fee rates. These fees vary and are charged on time based consultations. All non-Medicare funded vaccinations are also billed privately. Medicals for commercial licences (Truck, Bus driver etc), Insurance forms and reports cannot be Medicare billed and will be charged accordingly. Kindly check and confirm the fee estimate at the time of your appointment booking. All non-Medicare fees are payable at the time of your consultation.
| Item Description | Item No. | Clinic Fee | Medicare Rebate | Gap Fee |
|---|---|---|---|---|
| Brief Consult | 3 | $60.05 | $20.05 | $40.00 |
| Standard Consult | 23 | $83.90 | $43.90 | $40.00 |
| Long Consult | 36 | $124.90 | $84.90 | $40.00 |
| Extended Consult | 44 | $165.10 | $125.10 | $40.00 |
Surgery Hours & Fees
Surgery Hours: Monday to Friday — 8am to 5pm. Saturday — 8am to 1pm.
Fees & Billing: All consultations to eligible Concession Card Holders and DVA Card Holders will be Bulk Billed. We require a valid Medicare or Veteran Affairs and concession card if applicable for each visit.
Appointments
Medical appointments are normally made at 10 minute intervals. If you feel that you may need a longer appointment please advise our staff when making your appointment.
If you are seeing the doctor to complete Centrelink forms, insurance medicals, driver licence medicals or for any procedure, please advise the staff when you make the appointment as these visits require a longer appointment. Also provide the forms to the Receptionist when you arrive.
The Doctor will make every attempt to keep to your appointment time, however due to emergencies there may be some delay at times. We will attempt to fit in emergencies such as an accident at work or home or sudden illness. Each day we keep aside a few appointments for urgent problems. However in certain life threatening circumstances such as a severe injury or chest pain it is best to call an Ambulance at 000 immediately.
You are welcome to ring the surgery prior to your appointment to find out if we are running on schedule. Kindly call the surgery to cancel your appointment if you are unable to attend, so another patient can be given that time.
It is in your interest to consult the doctor on a more regular basis for individual complaints rather than accumulating several problems. Separate appointments are preferred for Skin checks.
After Hours Service
For ANY life threatening emergency call 000 or go to the nearest hospital. The Clinic uses the services of an after hours deputising service for after hours home visits. For after hours emergencies please call 1300 HOME DR / 1300 466 337.
Telephoning the Doctor
Patients wishing to talk to the doctor should advise the staff as to the purpose of the call. These calls are handled accordingly. You may have to call back or the doctor may return your call at a more convenient time, usually at the end of the day. The receptionist may be able to assist with your request or your call may be directed to the Practice Nurse if appropriate.
Privacy Policy
Our practice is committed to providing comprehensive general practice care to all our patients. All consultations and medical records are kept strictly confidential. No information will be given to any third party without the patient's consent.
Out of Surgery Visits
Home visits for our regular patients in the vicinity of the Clinic may be done at the Doctor's discretion, if you cannot attend the surgery. However if you are too ill it is advisable to call an ambulance or present to the local Hospital Emergency Department.
Children & Babies
A dedicated child friendly play room is available for children under parent supervision. An area for parents to change babies is available on request. Baby scales are available for parents wishing to check on their baby's progress. The Practice has regular Childhood Immunisation Clinics — please advise reception at the time of booking if your child is for an immunisation.
Disability Facilities
There is special access available for patients in wheelchairs or with impaired mobility. The patient toilets located within the surgery are suitable for wheelchair and ambulant access. Should you have any special needs please discuss these with the practice staff at the time of making your appointment.
Services Offered
We stock all travel immunisations at the clinic for your convenience.
- Adult & Child Health
- Childhood Immunisations
- Asthma Care Plans
- Mental Healthcare Plans
- Men's Health, Erectile Problems
- Women's Health
- Contraceptive Advice
- Hormone Implants including Implanon
- Workcover Injuries Treated
- ECGs (Electrocardiograms)
- Spirometry (Lung Function Tests)
- Flu & Pneumonia Immunisations
- Annual Health Assessments
- Travel Advice & Immunisations
- Ear Syringing
- Cervical Screening Tests
- Skin Cancer Checks
- Removal of Skin Cancers and Lumps
- Antenatal Care (Pregnancy)
- Commercial Driver & Driver Fatigue Medicals
- Pre-employment Medicals
- 45–49 Year Old Health Assessments
Hospital Access
Patients are advised to present to the local Public Hospitals for emergency care. Non-urgent referrals to specialists and hospitals will be made as required by your Doctor.
Your Rights
If you are unhappy with any aspect of your treatment from our practice please feel free to talk to the Doctor or the Practice Manager. If you are still not satisfied you may contact the Health Ombudsman at GPO Box 3089 Brisbane 4001 or phone 1800 077 308.
Your Responsibilities
ALL patients who are referred for any tests (Blood, X-ray) are requested to return to discuss these test results or telephone the receptionist if advised to do so. It is the responsibility of the PATIENT to return for follow up. PLEASE DO NOT assume that the Doctor or clinic staff will contact you. This is our Clinic policy and we expect all patients to adhere to this as a condition of attending our clinic.
Following any consultation, should your condition change or deteriorate, you MUST return to the surgery or present to the nearest hospital to be reviewed urgently.
Visit Our Clinic
Conveniently located on Compton Road in Underwood, with wheelchair access and onsite parking.
Clinic Details
Address
1/57 Compton Road, Underwood QLD 4119
Opening Hours
Monday8:00am – 5:00pmTuesday8:00am – 5:00pmWednesday8:00am – 5:00pmThursday8:00am – 5:00pmFriday8:00am – 5:00pmSaturday8:00am – 1:00pmSundayClosed